FAQs

HOW DO I PLACE AN ORDER?

Ordering with us couldn’t be simpler, simply choose the item you would like to order from the dropdown box, then enter the quantity you require and click ‘Add to Cart.’ If you would like to add any additional extras to your order, such as ‘Printing on the reverse of your Invitations’ or an ‘Envelope Liner,’ simply select them from the dropdown box and click ‘Add to Cart’ until  you have completed your order. Then enter your Wedding details and we will send across your first proof, we’ll then go back and forth until you are happy with everything

CAN I ORDER A SAMPLE BEFORE ORDERING?

Yes, in fact we recommend ordering a sample beforehand to make sure you are happy with the quality and see the beauty of our products up close. Unfortunately, our samples are un-personalised.

IS THERE A MINIMUM ORDER QUANTITY?

Yes, we have a minimum order quantity of 25, including on any extra orders that you may wish to make at a later date.

HOW MANY SAVE THE DATES/INVITATIONS SHOULD WE ORDER?

We recommend ordering a few spares just in-case you have any last minute changes to your guest list. Its important to know our minimum order quantity is 25, including for any extra orders.

WHEN SHOULD WE ORDER OUR WEDDING STATIONERY?

We recommend ordering your Save the Dates as soon as you know your Wedding date! Then we recommend ordering your Wedding Invitations around 12 weeks before.

HOW DO I PERSONALISE MY WEDDING INVITATIONS?

When placing your order we will ask you for the basic, essential information we need to put together your first proof. We will then send you your first proof via email for you to look over, we will then go back and forth via email until you are completely happy with everything.

WHAT SHOULD I CHECK ON MY PROOFS?

It’s crucial you check your names are displayed correctly, your Wedding date and time is correct and the venue and address. Once you have given your approval, we are not responsible for spelling errors or typos.

AM I ABLE TO MAKE CHANGES AFTER APPROVING MY PROOF

Unfortunately not, once you have given us your approval we will send your order straight to print. We send to print as soon as possible to ensure you receive your order as quickly as possible.

DO YOU DO CUSTOM DESIGNS?

We usually do but unfortunately from now until February 2018 we are unable to accept any new custom designs, but we can make small tweaks to existing designs such as changing fonts, colours and removing small design elements.

WHERE DO YOU SHIP TO?

We ship all over the World. All shipping is tracked and sent via our courier UPS.

HOW LONG WILL IT TAKE FOR US TO RECEIVE OUR ORDER AFTER WE HAVE APPROVED OUR DIGITAL PROOF?

From when you give us written approval it will take up to 2 weeks for you to receive your order, you will be sent an email when your order has been dispatched so you can keep an eye out for it!

CAN YOU DO RUSH ORDERS?

We often can, it depends on the time of year, if you have any urgent request then please email us Claire@nessanoelle.co.uk and we’ll see what we can offer you.

I DON’T KNOW HOW TO WORD OUR INVITATIONS OR WHAT TO INCLUDE?

We have an Inspiration section on our website where we have included lots of useful wording options and examples of details you may like to include.